After hours support rates

We supply 24/7, 365 days a year support.  Our after hours support rates are as follows.

Day Monday – Friday
Hours 00:00-07:00 07:00-08:00 08:00-17:00 17:00-20:00 20:00-00:00
Normal rate 2x 1.5x 1x 1.5x 2x

 

Day Saturday Sunday
Hours 00:00-09:00 09:00-15:00 15:00-00:00 00:00-00:00
Normal rate 2x 1.5x 2x 2x

A minimum fee of 1 hour will be charged for any work done when rates increase to 1.5x.  Similarly 1.5 hours minimum will be charged when rates increase to 2x.